This position is responsible for managing application content and delivery, including maintenance of ongoing deadlines, preliminary quality review, and client collaboration.

Essential Duties & Responsibilities

• Application processing
• Use industry knowledge to evaluate an application for accuracy and completeness
• Request, complete, and finalize all pending verifications
• Responsible for the collection of all organization-specific documents
• Primary source verification
• Familiar with Joint Commission Accreditation Standards
• Finalize application and review for quality assurance
• Assist with follow-up on all MSO review comments and necessary investigations
• Track pending verifications and application issues through committee review

Customer Service

• Provide quality customer support to all levels of personnel
• Excellent phone presence and strong written communication skills
• Utilize critical thinking to resolve support and client questions
• Collaborate with teammates to ensure client needs are met

Client Collaboration

• Participate in weekly client coordination calls
• Track and meet client application deadlines
• Create and maintain successful relationships
• Assist with special client projects
• Assist with new client implementation as required

Qualifications

• Associate’s degree
• 5 or more years of relevant experience
• Competent in the use of Microsoft software products

Other Skills/Abilities

• Strong verbal and written communication skills
• Ability to endure large volumes of data entry and information management
• Strong time management skills, especially with demanding and recurring deadlines
• Ability to be innovative, establish priorities, and make decisions independently
• Capable of handling sensitive and confidential information appropriately
• Keen attention to detail and critical thinking